TommyCarey
Level X3
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Here is where I'll talk about client relations. Now this isn't a direct sales technique or method and it's not a marketing tactic. This just helps keep clients happy and a happy client will usually send referrals ;)
If you missed any of the previous posts, you can find them here:
Part 1: Domain Registrars
Part 2: Hosting Companies
Part 3: Web Design
Part 4: Advertising
Part 5: On Page Optimization
Part 6: Off Page Optimization
And Here, We, Go!
Support Systems:
A support system is pretty common practice in todays world. Just having a support@ or info@ email isn't enough to stay ahead of the competition today. But don't worry, you don't need spend thousands and get one custom coded.
Third party support systems are the way to go, you can actually purchase a lifetime license and not pay a monthly fee for some of the systems. Now this will cost a lot compared to the monthly fee which would be a fraction of the lifetime. Normally when I start a website I will pay the monthly fee for the support system because you never know if a website will be successful. Once the website shows promise, I will upgrade the support system, but not before that because if could be a waste of money. One of the more popular systems is kayako.com since they offer all the premium features at a pretty standard price. Kayako also offers a stand alone version where you can purchase for a one time fee.
Always Help
When you're responding to support tickets you should always be helpful. People that are happy are less likely to leave a positive review than someone who had a bad time. If you please 10 people and anger 10, I bet you'll have 10 bad reviews and maybe 1 positive review, that's just how it works online and it's unfortunate. One bad review can actually ruin a website and the power is in the clients hands. You can't really fight a bad review, so try to be the best support system in order to make everyone happy.
Treat Them Like Friends and Family
Don't talk to people like they are a paycheck. You should always talk to people like you've known them for years and you're on good terms. Now when I say you've known them for years, you still can't talk to them like their a brother or sister, you still have to show some sort of professional side. By adding a smiley face at the end of a paragraph it will make the client open up a bit more and let their guard down. You'd be amazed at how many sales I've closed just because of a smiley face and talking to a client like they were a friend I haven't seen in a few years 
Did you see the smiley face at the end of that last sentence? ;)
This is the the 7th and final post in my "Start To Finish - Building A Website And Profiting" guide.
I may add more in the future so stay tuned
If you missed any of the previous 6 posts you can use the links above in order to go back to a spot you'd like to learn
Thanks,
Razzy
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| Match | Count | SQL | Script |
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FROM `questions` as q
JOIN categories_faq as c ON q.catid=c.CATID
WHERE (q.status=1 OR
(q.status=2 AND userid='')
)
AND q.quesid='10384' | /opt/clerks-staging/docroot/viewfaq.php 496 () () |
| SELECT * FROM seoclerks.members WHERE USERID='19821' | 1 | SELECT * FROM seoclerks.members WHERE USERID='19821' | /opt/clerks-staging/docroot/include/functions/includes/member.php 445 GetAllUserDetails() () |
| SELECT * FROM seoclerks.members WHERE USERID=19821 | 1 | SELECT googleplus_profile FROM seoclerks.members WHERE USERID=19821 | /opt/clerks-staging/docroot/include/functions/main.php 16914 GetGooglePlusProfileFromId() () |
| SELECT * FROM ratings_faq as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=10384 LIMIT 5 | 1 | SELECT m.username FROM
ratings_faq as r,
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LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM answers a, seoclerks.members b WHERE a.quesid='10384' AND a.userid=b.USERID and b.status='1' AND a.status=1 ORDER BY a.combined_votes DESC, a.date_answered asc | 1 | SELECT a.answer, a.USERID, a.upvotes, a.downvotes, a.ansid, a.parentid, a.combined_votes, a.date_answered,
b.username, b.userlevel, b.profilepicture FROM answers a, seoclerks.members b
WHERE a.quesid='10384' AND a.userid=b.USERID and b.status='1' AND a.status=1
ORDER BY a.combined_votes DESC, a.date_answered asc | /opt/clerks-staging/docroot/viewfaq.php 1245 () () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=95319 LIMIT 5 | 1 | SELECT m.username FROM
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| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=97193 LIMIT 5 | 1 | SELECT m.username FROM
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LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=129209 LIMIT 5 | 1 | SELECT m.username FROM
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| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=154328 LIMIT 5 | 1 | SELECT m.username FROM
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LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=164566 LIMIT 5 | 1 | SELECT m.username FROM
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LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| UPDATE questions SET total_views = total_views + 1 WHERE quesid='10384' | 1 | UPDATE questions SET total_views = total_views + 1 WHERE quesid='10384' | /opt/clerks-staging/docroot/include/functions/main.php 1765 update_Faqviewcount() () |
| SELECT * FROM questions WHERE quesid!='10384' AND status='1' AND (question like '%Part 7: Start Finish - Building Website Profiting%' OR question like '%Part%' OR question like '%Start%' OR question like '%Finish%' OR question like '%Building%' OR question like '%Website%' OR question like '%Profiting%') -- ORDER BY RAND() LIMIT 15 | 1 | SELECT quesid, question, seo, userid
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LIMIT 15 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() () |
| SELECT * FROM seoclerks.members WHERE USERID='1323' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='1323' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='707' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='707' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='43' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='43' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='1129' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='1129' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='9' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='9' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
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| /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() () |
| SELECT * FROM categories | 1 | SELECT * FROM categories | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() parseRedundantQueriesCache() |
| select * from categories_software order by name asc | 1 | select * from categories_software order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_GetSoftwareCategories() |
| select * from categories_wanttobuy order by name asc | 1 | select * from categories_wanttobuy order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_wantcategories() |
| select * from categories_wanttotrade order by name asc | 1 | select * from categories_wanttotrade order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_tradecategories() |
| SELECT * FROM seoclerks.members WHERE USERID='306632.jpg' | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='306632.jpg' | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage() |
| SELECT * FROM seoclerks.members WHERE USERID='212316.jpg' | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='212316.jpg' | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage() |
| SELECT * FROM seoclerks.members WHERE USERID='585810.jpg' | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='585810.jpg' | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage() |
| SELECT * FROM seoclerks.members WHERE USERID='600657.jpg' | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='600657.jpg' | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage() |
| select * from categories_faq order by name asc | 1 | select * from categories_faq order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_GetFaqCategories() |
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Lynne
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