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Pleased that I finally managed to reduce my response time



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Pleased that I finally managed to reduce my response time

My response time has always been between 1 and 2 days, and I was really unhappy with this. I made it a point to reply quickly to messages, and to be responsive even more than before. I checked this morning and I was pleased to note that my response time had gone down to 13 hours. Then, after about 6 hours I checked again and was so happy to see that it went down to 10hours! This is the lowest it ever was! I am sure there are many of you who have even better response times, but I am thrilled with this improvement I made and had to share this! Pleased that I finally managed to reduce my response time

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hitmeasap
That's awesome news EliteWriter! Congratulations!
I was down to 20 minutes at one point but nowadays I'm at 6 hours. As I'm not an active seller now, I don't actually care about it, but I'd definitely recommend to reduce the response time to all the sellers, as that will help you to get sales further on.

Good job!



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EliteWriter
Thanks hitmeasap. I will surely try to keep it up, and possibly even improve it further.



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Lynne
Geez 20 minutes, that is quite impressive!



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hitmeasap
Hehe yeah, that was awesome. Since I wrote the first reply, my response time has gone up even more, so now I'm at 12 hours though. A long way to go, if I want to reach my 20 minutes again Pleased that I finally managed to reduce my response time



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Lynne
True but if your focus is elsewhere now then it will be tough to keep at that!



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idealmike
Congrats Elite that's great! Well done. I remember when I got mine down and posted about it How I Got My Response Rate Down: The Secret Sauce to Success! There are some things you can do to decrease your response time there. I got it down from 14 hours to just 2 hours. And that lasted for quite a well. But now my response time has gone up a little more to 6 hours. I think it's something to do with my time zone and all those clients placing orders or updating them when I'm sleeping and not being able to update them right away.

It would be nice if we could set an auto update so that when you're not online or have logged off for the night, it auto responds for you to say thanks for the update and that you'll respond to it asap. I guess that would make a nice feature and help to decrease the response time too or it might not have to be taken into consideration for response time when it's activated else everyone would use it to decrease their response time even though they're not actually doing it lol if that makes sense. Pleased that I finally managed to reduce my response time



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Lynne
Mike that would be a great feature for sellers that actually care and take great pains to communicate with their customers. I always respond as soon as I get a notification and I respond to every single query, order etc that I get.

This would be a great feature for me to help me when I am literally unavailable, like sleeping or bathing my kids. However I think the difficulty would then be that people that just don't take much care and effort would be able to make use of something like that too and it would benefit them greatly which I don't like. If people are not responders they should not be able to have a feature like that to use.



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Lynne
Congrats, that is awesome news. I am so happy for you that you have managed to achieve this, I know it takes some serious hard work to get your response time down, especially when you are so busy with orders!



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asadseo
Congrats to you. We are all inspired and motivated to do better!



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jjdjbakos
xD, when we used to sell on seoclerks (now we don't, we have our own site) our response time used to be less than 1 hours (27-52 minutes) Pleased that I finally managed to reduce my response time



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