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What do you call your customers?

  • Lynne Level 1
    • 9

    Write the reason you're deleting this FAQ

    What do you call your customers?

    This is a topic that has come up in other topics before but I wanted to bring it up as a topic of its own. I think that this is something that not just sellers need to be aware of, but everyone in life... whether it be a business relationship or any other. It is just about respect.

    Something that drives me crazy is when sellers (or anyone else really) calls me something inappropriate and/ or gets my name wrong.

    Here's the thing, if you spell my name incorrectly then I think you just can't be bothered. Usually my name is right there for you to see, in an email or here as my profile name and when you contact me on social media my name is there... so if you email me back or contact me and call me Lynn, Lyn, Lin, Line or even Lindsay it sends a very clear message to me and it is not a very good one.

    Then there are people that call me Sir... ok I get that this is probably a language barrier thing but if this is a problem you have then use Sir/ Madam or something else if you are confused.

    Now here come the really bad ones. Here are some real examples of ways people have spoken to me:

    My dear
    Sweetheart
    Ok Love
    Sweetie

    I don't want to rant here, but I don't think calling me Sweetie is very respectful :-o

    This is not something aimed at SeoClerks at all, but this is a regular thing that happens on social networks, in emails and in phone calls too!

    What experiences have you personally had with what people call you?

    #Call #Customers #Name Freelance
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    TommyCarey

    TommyCarey

    If anyone ever called me sweetie, sweetheart or dear I probably wouldn't be working with them for long lol. I don't think those are great ways to carry on a business oriented conversation since it sounds like the person on the other end is just talking down to me or thinks I'm a child lol.

    When I'm talking to my clients or customers I'll always refer to them as the name they have listed or the one they use themselves in an email. Calling them by their name isn't intrusive or belittling since they hear it all the time and you're not actually talking down to them lol What do you call your customers?
    10 years ago

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    seoexpertsindia

    seoexpertsindia

    I agree with you but i think sometimes people from different cultures behave differently and in trying to be more friendly for more orders they end up with thinks like sweetie, love especially the ones that are still getting to know people from another continent. I don't think they mean to be disrespectful, some learn from hollywood movies , how people meet and greet each other.

    If someone learnt greeting other people from "pulp fiction" or learnt from "Frank and Ernest" , i will be worried What do you call your customers?
    10 years ago

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    EliteWriter

    EliteWriter

    I know what you mean. I am the kind of person that places importance on respect and to be respectful you cannot call anyone sweet or love, especially since this is a purely professional kind of interaction you are having here, and you do not even know the person. You need to be polite and this also includes using the right way to address someone who is selling you a service, or a buyer. Cultures have a big role here, but I really cannot stand certain terms.
    10 years ago

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    idealmike

    idealmike

    I know what you mean about getting your name right! I have some friends that still spell my name wrong today and I find it quite annoying. They have known me for like 10+ years and they are still spelling my name wrong! When someone does that it makes me think like they don't really know me at all. I'm talking about both real life friends here and online friends as well. Especially when I sign off my messages to them with my actual name. So when they reply and get my name wrong it kind of annoys me that they don't know how to spell my name right and it makes them look illiterate too.

    When I talk to my clients, unless I know their first name because they have given it to me in a message (at the end of the message). I'll call them by their user name. Sometimes I might call them bud or mate even. Like "Hi bud thanks for your order!" Or something like "Thanks for your order mate". But mostly I will call them by their username or their actual name of they have given it to me.

    I never call people "dear". Dear is not a name you should be calling someone unless you are writing them a letter or message. Example: "Dear John." And then you should be putting it before their name. Sometimes people call me dear on here. Some buyers I use sometimes. I don't really mind that much but after a while it gets a bit tedious and I say please, call me Mike! What do you call your customers?
    10 years ago

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    Lynne

    Lynne

    LOL Mike, I know exactly what you mean. I get so offended because my own uncle still spells my name incorrectly but to be honest I think he does it on purpose to grate me!

    I just think that if I am doing business with someone they should take the time to get my name right and it doesn't take long to double check my name in my email does it?

    You know even if I am dealing with someone by phone I make sure I spell their name correctly. Like is someone is called Steven/ Stephen or Lisa/ Liza or Colin/ Collin What do you call your customers? I always just check these things because I believe it shows that you care,that you take that extra moment to get it right.
    10 years ago

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    Cristian

    Cristian

    I hate when they call me "buddy" - bud is fine with me but "buddy" always rustled my jimmies. I mean I'm not your buddy, friend!
    Some other name used: friend, guy, mate, dude and sir.

    Everything goes with me, I don't really care, except the buddy part, it just sounds like the way you should talk with a kid or something. But whatever some people use it and I don't tell them I'm offended or something.

    As far as how am I calling my clients? Well, I never call them "sir". Usually call them by they're username or real name if I know them enough, or "mate".
    10 years ago

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    Lynne

    Lynne

    LOL yes I think this is the problem with calling people things other than their proper name or Madam/ Sir. Every person has something that gets them in a tizz and there is just no way to know what it is. You might be offending people left, right and center without knowing it! And buddy is a good example.
    10 years ago

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    overcast

    overcast

    I call them clients. As that's way better way to address them. And that way they can also accept that as a professional way. I have most of the time used to call them customers. But I realize it is more of retail way of addressing them. So in software and IT world people call them clients. And that's another way to be more formal in communication with them.
    9 years ago

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    Barida

    Barida

    If they have businesses with a name, then I can call them with their business names, but most of the time, I identify them as my clients to make things look official and nice in their eyes.
    9 years ago

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