Was my Gmail account suspended?

sanfora Level 1

June 10, 2016, 2:41 pm

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Was my Gmail account suspended?

Today, I received a message from Google saying that my account is suspended without reason and maybe because i logged from different IP. I need to know the real reason they suspended my account.

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MasterA

By received a message, do you mean that Google sent you an email or does it show a suspension message when you log into your Google account? Can you log in to your account? Logging in from a different IP address will definitely not be the reason why you got banned. I always do that and have no problems. If it was an email, then it may be someone trying to pretend to be Google but I can’t confirm until you tell me more about it. My advice for you would be to either send us a screenshot of the message so we can give you advice or contact Google directly.

10 years ago

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procoder

I don't think that Google has suspended your account just because you've logged in from a different IP address. If you have received an email by Google then the reason definitely must be there. However, i'd suggest to contact Google support to clarify any doubt you have.

Thank you.

10 years ago

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Beverly

If you're the person who started the Gmail account, they would have no reason to suspend or ban your Gmail account if a foreign IP were accessing it, however they would send you a notification of suspicious login from new browser. However, if you obtained the account by other means (such as someone else created the account and gave it to you), then likely your 'new IP' would have been detected. That could be one reason they blocked your access to the account if they don't believe you are the true owner of the account.

10 years ago

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sanfora

in the fact i can loggin to my account normal but i recieved that message says my account suspended

must be some mistake happens

10 years ago

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Beverly

Were they more specific with how your account is suspended? If you still have login access, then it's not banned. Were you able to send emails from the account? Have you lost access to other Google account functions, such as Youtube?

10 years ago

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sanfora

no i still access to google+ youtube gmail ext.. really strenge

when i sent email i got automatic logout and google asked for verification i did it and now i can access then i recieve message says my account is suspended , but i still can use it

10 years ago

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Beverly

Would it be possible for you to copy their text here? Or, take a screenshot and attach it here. Possibly they are meaning something other than 'suspended'.

10 years ago

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Beverly

@sanfora Are you on Google apps for Gmail? The only thing I can find so far about this subject is related to the business apps.
https://support.google.com/a/topic/28609

This is related to 'abuse' of a Gmail account and happens when exceeding account limits - such as sending or receiving limits. And, it's likely there are limits on personal non-Google app (Gmail) accounts. Is it possible that happened to you? .

How to reset a Gmail suspension

You can also see more about the 'limits' here
https://support.google.com/a/answer/1409688?hl=en&ref_topic=28609

10 years ago

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EliteWriter

That is very strange. If you can still log in, it cannot have been suspended. Could it be that they have sent an email erroneously? If it happened to me I would contact support for sure, just to be on the safe side.

10 years ago

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ajlancer

Hi I am not getting your exact point as reason for suspension. why google suspend your account? Your question looking self contradictory. You said you cannot login. beside, you said, you see message which send from Google as suspend account notification. If you cannot login to your account, how you read suspension notification message? So, it is very contradictory. And as per as I know Google never suspend any account for IP. If you use even proxy IP and even if you use multiple Gmail account. They has given option to use multiple account under a Gmail ID. I wondering you may break any TOS for Google and they restricted you eventually.

I think you can tell us here more clearly then we can answer you more specifically

Thanks by Ajlancer

10 years ago

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dragonwolf5589

was it really from google?

I got one months ago and their was a link to check my activity but the website was NOT google it lead to a fake to steal my password.. luckily i spot things like this easy

or,. if it is from google, if you sign in a dodgy ip it may have flagged it incase you were hacked. - a lot of Internet providers change your IP regularly, so if you get assigned a new ip that was flagged in the past it affects you until your provider changes it again (when? depends on the company)

hope you find solution soon

EDIT: Some reason i missed that this post was from few months ago. but hope it helps in case anyone else has this issue and came across this question or if its still ongoing

10 years ago

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