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What should I do if the seller no longer exists?

  • shysag Level 1
    • 3

    Write the reason you're deleting this FAQ

    What should I do if the seller no longer exists?

    I bought something, and the seller had delivered my followers, but in my shopping list, it says 'late delivery.' I message the user, but when I clicked on the seller's ID, I was told the user ID doesn't exist. So I'm not sure if the seller no longer exists or if the seller just changed their user ID.

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    karoshio

    karoshio

    Hi shysag,

    If you find an order iI open but the sellers profile isn't active then you'll want to cancel the order. You can do this either by going to order page and then to the 'Cancel' tab on top of the message box. Doing this will take 48 hours before the funds get instantly added back to your account balance. Alternatively you can contact the helpdesk(http://helpdesk.ionicware.com/index.php?/Tickets/Submit) and have a staff member instantly cancel the order for you.

    Regards,
    Karoshio
    12 years ago

    Are you sure you want to delete this post?

    keeplearningseo

    keeplearningseo

    You may contact with helpdesk. 
    For better, you may see their level before purchase their products. What should I do if the seller no longer exists? High level workers are trusted, valuable services and quick delivery. So, good luck.

    Regards,
    Reaz
    12 years ago

    Are you sure you want to delete this post?

    workshop5

    workshop5

    i think the seller account is locked or suspended but i am not sure only customer care people can tell you what is the matter and you can create a tickets and after few time they will cont with you.
    12 years ago

    Are you sure you want to delete this post?

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