globalwarmingme
Level 1
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We have recently completed a very small order for an SEOClerks Member and have had it rejected for no reason, I will not name the member, but I was wondering what grounds do we have if we do not accept the rejection
Yours
Steve Simmonds
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| Match | Count | SQL | Script |
| SELECT * FROM `questions` as q JOIN categories_faq as c ON q.catid=c.CATID WHERE (q.status=1 OR (q.status=2 AND userid='') ) AND q.quesid='29170' | 1 | SELECT q.*, c.seo as CatSEO, c.name as CatName, c.parentid
FROM `questions` as q
JOIN categories_faq as c ON q.catid=c.CATID
WHERE (q.status=1 OR
(q.status=2 AND userid='')
)
AND q.quesid='29170' | /opt/clerks-staging/docroot/viewfaq.php 496 () () |
| SELECT * FROM seoclerks.members WHERE USERID='795822' | 1 | SELECT * FROM seoclerks.members WHERE USERID='795822' | /opt/clerks-staging/docroot/include/functions/includes/member.php 445 GetAllUserDetails() () |
| SELECT * FROM seoclerks.members WHERE USERID=795822 | 1 | SELECT googleplus_profile FROM seoclerks.members WHERE USERID=795822 | /opt/clerks-staging/docroot/include/functions/main.php 16914 GetGooglePlusProfileFromId() () |
| SELECT * FROM ratings_faq as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=29170 LIMIT 5 | 1 | SELECT m.username FROM
ratings_faq as r,
seoclerks.members as m
WHERE r.USERID=m.USERID
AND r.upvote=1
AND r.PID=29170
LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM answers a, seoclerks.members b WHERE a.quesid='29170' AND a.userid=b.USERID and b.status='1' AND a.status=1 ORDER BY a.combined_votes DESC, a.date_answered asc | 1 | SELECT a.answer, a.USERID, a.upvotes, a.downvotes, a.ansid, a.parentid, a.combined_votes, a.date_answered,
b.username, b.userlevel, b.profilepicture FROM answers a, seoclerks.members b
WHERE a.quesid='29170' AND a.userid=b.USERID and b.status='1' AND a.status=1
ORDER BY a.combined_votes DESC, a.date_answered asc | /opt/clerks-staging/docroot/viewfaq.php 1245 () () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=188404 LIMIT 5 | 1 | SELECT m.username FROM
ratings_faqanswers as r,
seoclerks.members as m
WHERE r.USERID=m.USERID
AND r.upvote=1
AND r.PID=188404
LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=188410 LIMIT 5 | 1 | SELECT m.username FROM
ratings_faqanswers as r,
seoclerks.members as m
WHERE r.USERID=m.USERID
AND r.upvote=1
AND r.PID=188410
LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=188432 LIMIT 5 | 1 | SELECT m.username FROM
ratings_faqanswers as r,
seoclerks.members as m
WHERE r.USERID=m.USERID
AND r.upvote=1
AND r.PID=188432
LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=188483 LIMIT 5 | 1 | SELECT m.username FROM
ratings_faqanswers as r,
seoclerks.members as m
WHERE r.USERID=m.USERID
AND r.upvote=1
AND r.PID=188483
LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| UPDATE questions SET total_views = total_views + 1 WHERE quesid='29170' | 1 | UPDATE questions SET total_views = total_views + 1 WHERE quesid='29170' | /opt/clerks-staging/docroot/include/functions/main.php 1765 update_Faqviewcount() () |
| SELECT * FROM questions WHERE quesid!='29170' AND status='1' AND (question like '%Rejected content reason%' OR question like '%Rejected%' OR question like '%content%' OR question like '%reason%') -- ORDER BY RAND() LIMIT 15 | 1 | SELECT quesid, question, seo, userid
FROM questions
WHERE quesid!='29170' AND status='1'
AND (question like '%Rejected content reason%' OR question like '%Rejected%' OR question like '%content%' OR question like '%reason%')
-- ORDER BY RAND()
LIMIT 15 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() () |
| SELECT * FROM seoclerks.members WHERE USERID='4674' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='4674' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='9399' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='9399' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='632' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='632' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='1508' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='1508' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM seoclerks.members WHERE USERID='1129' limit 1 | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='1129' limit 1 | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture() |
| SELECT * FROM members_ledger WHERE script='/opt/clerks-staging/docroot/viewfaq.php' AND querystring LIKE '%id=29170%' AND added>=UNIX_TIMESTAMP(NOW())-1200 GROUP BY USERID | 1 | SELECT USERID, username FROM members_ledger
WHERE script='/opt/clerks-staging/docroot/viewfaq.php'
AND querystring LIKE '%id=29170%'
AND added>=UNIX_TIMESTAMP(NOW())-1200
GROUP BY USERID
| /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() () |
| SELECT * FROM categories | 1 | SELECT * FROM categories | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() parseRedundantQueriesCache() |
| select * from categories_software order by name asc | 1 | select * from categories_software order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_GetSoftwareCategories() |
| select * from categories_wanttobuy order by name asc | 1 | select * from categories_wanttobuy order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_wantcategories() |
| select * from categories_wanttotrade order by name asc | 1 | select * from categories_wanttotrade order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_tradecategories() |
| SELECT * FROM seoclerks.members WHERE USERID='19821.png' | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='19821.png' | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage() |
| SELECT * FROM seoclerks.members WHERE USERID='795822.jpg' | 1 | SELECT profilepicture FROM seoclerks.members WHERE USERID='795822.jpg' | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage() |
| select * from categories_faq order by name asc | 1 | select * from categories_faq order by name asc | /opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_GetFaqCategories() |
| count(*) | sql1 | error_msg |
|---|
| Load | Count | SQL | Max | Min |
| Avg Time | Count | SQL | Max | Min |
TommyCarey
All you would have to do is reject the rejection. People will file for a mutual cancellation without giving a reason and that's not right. Don't agree to the cancellation unless they express why they are unhappy with the order.
If you didn't do something, the service delivered wasn't as described, or you were lat on delivery then they have the right to cancel. Now, if you did everything you described and delivered on time, they shouldn't have a reason for canceling, so be sure to get their reasoning.
Reject the mutual cancellation request, contact them on the service page under the rejection messages, if they're not responding there then send them a PM/DM, if they don't respond to that then you should open a support ticket here and explain what's going on. https://ionicware.zendesk.com/hc/en-us/requests/new
Some pretty common reasons for someone to reject an order that was fulfilled can be they just don't want to pay for it but want the free service, they didn't realize what they were buying, or they don't have enough money to pay for it now. None of those reasons are good for a cancellation, but it's what happens to a lot of people online.
I hope you get this solved soon
- Tommy Hey there, Steve All you would have to do is reject the rejection. People will file for a mutual cancellation without giving a reason and that's not right. Don't agree to the cancellation unless they express why they are unhappy with the order. If you didn't do something, the service delivered wasn't as described, or you were lat on delivery then they have the right to cancel. Now, if you did everything you described and delivered on time, they shouldn't have a reason for canceling, so be sure to get their reasoning. Reject the mutual cancellation request, contact them on the service page under the rejection messages, if they're not responding there then send them a PM/DM, if they don't respond to that then you should open a support ticket here and explain what's going on. [url=https://ionicware.zendesk.com/hc/en-us/requests/new]https://ionicware.zendesk.com/hc/en-us/requests/new[/url] Some pretty common reasons for someone to reject an order that was fulfilled can be they just don't want to pay for it but want the free service, they didn't realize what they were buying, or they don't have enough money to pay for it now. None of those reasons are good for a cancellation, but it's what happens to a lot of people online. I hope you get this solved soon :) - Tommy
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