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How to decrease reponse time as a seller?



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How to decrease reponse time as a seller?

Hello,
How I can decrease my response time as a seller and can make it less than 24 Hours? Need your suggestions

Thanks

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idealmike
Hi seoworkers well there's been a lot of stuff posted here to the Community Discussion recently on reducing your response time. All you need to do is search the CD for "response time" and you'll find them. But I'll put some of the recommended ones here for you anyway.  How to decrease reponse time as a seller?

Okay so first of all check out, How I Got My Response Rate Down: The Secret Sauce to Success! That's a post by my very self that shows how I got my response time down from 14 hours to just a couple of hours. Although it's gone up to about 4 hours again now but I'm sure I can work on that in the same way and get that down again in a few days time.  How to decrease reponse time as a seller?

Check out Elite's post on Any tips to reduce my response time please? There are lots of tips given in that thread on how to go about it as well. That thread has lots of links to other threads that will be helpful to you as well. So check that out and read it and follow them, rather than me just putting them here again, just check out that thread and you'll find out how to actually go about reducing your response time.

Basically, it's all about how fast you respond to an update by a buyer in the order. How fast you first respond to it when they buy it and leave their required details. And how fast you respond to anything they say in it. Including, how fast you complete it once they have completed it with their review/rating.

Those guides by the way, explain how to set up order update notifications on your phone. So whenever there is an update to an order, you will get a notice about it straight away so that you can attend to that order straight away. Rather than only finding out because you're logged into your email account or something.

Check them out, do as they say, and that will get your response time down.

Let us know if you have any questions.

Good luck!



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EliteWriter
I have had a discussion about this about a week ago. Fellow members explained that the best way to reduce response time is to make sure that you reply as quickly as possible to any messages that a buyer sends you. It seems that private messages you get directly in your inbox, rather than in your orders, do not have an effect on the response time, however I still reply promptly to them. Make sure you get emails so as to be notified when someone contacts you. In that way you can log in ideally immediately so as to reply quickly. You can reduce your response time even to minutes.



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Lynne
How has your response time improved since the discussion you started last week EliteWriter? I hope it has gotten better!



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EliteWriter
It improved a bit. It is now 1 day at least, and it used to be 4 days which was shocking for me.



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Lynne
Yes I saw it was on one day yesterday but I couldn't remember what it was before. That is a massive improvement for a start so well done!



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seoworkers
Thanks buddies. I will surly follow your suggestion to improve my response time.



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