EliteWriter
Level 3
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My response time was at 20hours-1day for several months. Now lately it has gone up to 4 days. I had quite a shock as i saw this. I honestly respond to messages and order messages within minutes as i get an email and log in immediately. Thus i am thinking that probably it is attributed to completion time, because lately i had to ask for some deadline extensions and since i get batch articles it takes several days to deliver orders. Any help?
I just don't know why this is happening as I always reply to comments on services within minutes, as well as order updates. I honestly do :(
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Yeah that's what I'm saying. If it's a new client asking you about your service. Sometimes it's good to reply and strike while the iron is hot. But if it's an existing client, sometimes it's good to wait a few moments before replying. I remember reading something about it on a business site once. I'll have to dig it up and make a discussion about it. :)
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idealmike
As for requesting more time. in most cases, unless it's a big order and your buyer has expressed urgency and you have a guarantee then you may just be better off just telling them that it's running late in the order but that it's being worked on and you'll deliver soon. Unless you're going to be about a week late or something. But even then, how late you are delivering an order, and whether you request more time or not. Is not taken into consideration when calculating your response time I think.
It's just all about how fast you update the order itself after the buyer has responded with the required details. Anytime they say or ask anything in that order. And I think the speed at which you leave your rating for the buyer after they have rated you. And possibly how fast you reply/respond to any comments left on your service itself in the comments area.
So if that is correct. And that it's not to do with actual completion time but rather by how fast you update the order itself after the buyer has responded with something in that order. Then it must be something else. Some questions to ask then.
Some stuff was posted before to the Community Discussion on reducing your response time which would be worth a mention but you've already seen them and commented in too but I'll put them for the sake of others.
How I Got My Response Rate Down: The Secret Sauce to Success!
Any tips to reduce my response time please?
How To Decrease Response Time? I'm not sure but I don't think it is. Your response time is calculated by how fast you respond to anything the buyer does. So if you have already done that, I don't think it matters if your service is late and you have to request more time. It's how fast you respond to anything the buyer does in that order such as when they put the required details to start or even if they just say "thanks" and then you say "welcome" or something. Also I think the comments you have on your service in the description area may count as well but I'm not sure of this. As for requesting more time. in most cases, unless it's a big order and your buyer has expressed urgency and you have a guarantee then you may just be better off just telling them that it's running late in the order but that it's being worked on and you'll deliver soon. Unless you're going to be about a week late or something. But even then, how late you are delivering an order, and whether you request more time or not. Is not taken into consideration when calculating your response time I think. It's just all about how fast you update the order itself after the buyer has responded with the required details. Anytime they say or ask anything in that order. And I think the speed at which you leave your rating for the buyer after they have rated you. And possibly how fast you reply/respond to any comments left on your service itself in the comments area. So if that is correct. And that it's not to do with actual completion time but rather by how fast you update the order itself after the buyer has responded with something in that order. Then it must be something else. Some questions to ask then. [list][*][b]Are you updating your orders with a response even if the buyer says something simple like "okay" or "thanks"?[/b][/*][*][b]Are you quickly rating the buyer for their purchase after they have rated and completed it?[/b][/*][*][b]Are you responding to any comments on your services in the description area quickly?[/b][/*][/list] Some stuff was posted before to the Community Discussion on reducing your response time which would be worth a mention but you've already seen them and commented in too but I'll put them for the sake of others. [url=https://www.seoclerk.com/faq/18654/How-I-Got-My-Response-Rate-Down-The-Secret-Sauce-to-Success]How I Got My Response Rate Down: The Secret Sauce to Success![/url] [url=https://www.seoclerk.com/faq/18217/Any-tips-to-reduce-my-response-time-please]Any tips to reduce my response time please?[/url] [url=https://www.seoclerk.com/faq/9942/How-To-Decrease-Response-Time]How To Decrease Response Time?[/url]
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