There seems to be a problem when trying to attach files

EliteWriter Level 3

July 7, 2016, 8:53 am

20

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There seems to be a problem when trying to attach files

I do not know if I am the only one experiencing this at the moment, but there seems to be a problem when I am trying to attach a file to send the completed order to the buyer. I tried in different orders to check but the problem persists.

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hitmeasap

It was just a minor bug and it should be solved by now. Refresh and give it a go! It worked for me

There seems to be a problem when trying to attach files

Awesome support on this marketplace, we love it!

Best Regards,
hitmeasap

10 years ago

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robertman11

What error do you get or what happens when you attempt to attach a file? Have you contacted support?

10 years ago

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idealmike

Have you tried deleting your cache and temporary Internet files then refreshing and trying again? This sounds like an isolated case as I was just able to upload an attachment a a little earlier with no problems. So if you haven't done so already, try deleting your browsers cache and cookies and that, closing and reopening your browser and try again and that should sort it. Otherwise what is the problem specifically? What happens when you upload the file? How big is the file you're trying to upload? Is there any error message shown to you if so what does it say? Try this and then try again and if it's still happening, try to record what the message said to you is if any or try to take a screenshot. Also, have you tried in a different browser or just the one browser and which browser is it happening in? I'm sure it's just an isolated case or a temporary thing but try these things first and then it should be okay. Let us know!

There seems to be a problem when trying to attach files

10 years ago

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hitmeasap

I encounter problems too. I tried attach a file within a inbox message just now, and it doesn't work. Nothing happens when I press "attach files". Nothing at all.

Hopefully it's just a small bug, so it'll be fixed shortly. And hopefully automatically

There seems to be a problem when trying to attach files

10 years ago

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idealmike

Guys is this only when you go to deliver an order? In the "Deliver Completed Work" tab or just in any tab? As I just tried it then and sent an attachment to my buyer and it worked fine for me. I haven't tried attaching a file in the Deliver Completed Work tab yet but yeah.

10 years ago

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hitmeasap

I can't attach any files in my messages. The inbox messages. Nothing happens at all. I click the "attach file" button but nothing happens. No matter how many times I press it.

10 years ago

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hitmeasap

As I have adBlock activated, I tried to deactivate this but it's still the same thing. Nothing happens. The url change into: "#attach" as soon as I press "add a file attachment (50 mb max.)" but nothing shows. No popup, no nothing.

Edit:
I've also tried both Internet Explorer and Google Chrome. None of them works.

10 years ago

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robertman11

I just tested by attaching a file in the inbox to a user. It worked without any issues.

10 years ago

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idealmike

Same. I just sent a test message to Andre with a test text file and it attached/sent with no problems.

10 years ago

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EliteWriter

Yes when i click on attach, the usual message where you click to choose the file was not coming up. But now it is fine. Did not get the time to check yesterday but thankfully it was resolved.

10 years ago

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Lynne

I've just received two messages with attachments so maybe this bug has been sorted out now?

10 years ago

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havesomefun

Just run into the same problem atm, any possible solutions? I have latest firefox browser installed.

9 years ago

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ionicware

This issue (along with the other ones mentioned in the other thread) should be fixed now. If you are still having issues, please clear your cache and try again. If the problem persists, let us know on the helpdesk.

9 years ago

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havesomefun

Cool

There seems to be a problem when trying to attach files

Work for me now. Thank You

There seems to be a problem when trying to attach files

9 years ago

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ionicware

Hi havesomefun, we are aware of the issue and working to correct it. Can you create a helpdesk ticket with any information about the files you are attempting to upload such as file size, file type, browser and any error message you receive?

9 years ago

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havesomefun

Its just a zip file with three Excel reports, it do not show me any errors, just when I press "Add a file attachment (50mb max.)" nothing happens.

ionicware, there are another discussion here - https://www.seoclerks.com/faq/21275/Strange-issues-with-the-site-anyone-else looks like this is related to our issue.

9 years ago

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havesomefun

https://www.seoclerks.com/faq/2127...site-anyone-else

direct link

9 years ago

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EliteWriter

I am using Chrome and it is happening to me too at the moment. I hope they fix it soon.

9 years ago

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