MusicMoguls
Level X3
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I wanted to start a discussion about proper seller etiquette and i would love for you guys to add or give your opinion.
When a buyer is irate what do you do? Just be nice no matter what this buyer says 9/10 times they will change their tone. You have to understand, sometimes buyers have had bad experiences in the past and that's kind of what they expect so you have to change their outlook on you.
What do you do if a buyer is being impatient? Just inform the buyer that you are aware of the order apologize for the delay and insure them that you will complete the order as soon as possible.
What do you do if you have a Buyer that wants to cancel before the order Starts? Just cancel it as 99% of the time you will waste more time than its worth, and you have to remember we are here to serve the client not the other way around.
What do you do if the buyer wants to cancel after the order has already started? Try and ask the buyer why, and offer an additional service instead of canceling. If they say no cancel it, UNLESS you suspect this buyer has done this before and may be trying to just get a FREE Service.
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What do you do if the buyer wants to cancel after the order has already started?
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I now have to teach the client, which I shouldn't have to, but it's pretty standard now. I'll explain to them over and over that it's not an over night type of thing and they should see this as more of a branding play in order to increase their sales. Also, in all my contracts it says that they may not see an increase in traffic until 3 to 6 months down the line. Contracts help people from being very impatient because they can't really complain much Are you sure you want to delete this post?
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JOIN categories_faq as c ON q.catid=c.CATID
WHERE (q.status=1 OR
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| SELECT * FROM seoclerks.members WHERE USERID='139192' | 1 | SELECT * FROM seoclerks.members WHERE USERID='139192' | /opt/clerks-staging/docroot/include/functions/includes/member.php 445 GetAllUserDetails() () |
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| SELECT * FROM ratings_faq as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=17727 LIMIT 5 | 1 | SELECT m.username FROM
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LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=96774 LIMIT 5 | 1 | SELECT m.username FROM
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LIMIT 5 | /opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() () |
| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=96817 LIMIT 5 | 1 | SELECT m.username FROM
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| SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=96861 LIMIT 5 | 1 | SELECT m.username FROM
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Everett
If a buyer is irate, you need to nicely ask the reason for their irateness if unstated. Ask if you can be of any further service to them in the reason for their irateness. Try to calm the buyer with a professional tone, don't ever show negative character. If the buyer is irate about your service, or work you provided, try to resolve the matter, to where both the client and the freelancer are happy with the end result.
I think this depends on your service's time duration, and your responsiveness. If both are low the buyer may think you can just automatically deliver the order to them. Be reassuring to the buyer that you can get the order done, but it may not be as fast as they are hoping it was but within the average time it takes. A lot of the times, these buyers that need for work done or delivered immediately after they ordered the service are on deadlines, so you need to make sure you're clear within your service descriptions about the required time it takes to get your service done.
I sell primarily programming services, PHP scripts to be exact. The service is set up to where it is an instant download service. If the buyer were to immediately request cancelation after buying my service, it would seem rather suspicious that this buyer wants a free service. Generally, I post in my service descriptions that there is no refunds, and if a buyer were to try and get a refund since my service states that there is no refunds, I don't believe the buyer is entitled to one because they agreed upon that when ordering. However, this question is very hard, because sometimes you just can cancel and other times you can't. It depends on what the service is, and if it is already started or not. If the service was started I'll reject the request and continue with my work, as I did for the clients whom ordered the same service. I'm gong to break down your post with my own personal opinions and experiences: [quote]When a buyer is irate what do you do?[/quote] If a buyer is irate, you need to nicely ask the reason for their irateness if unstated. Ask if you can be of any further service to them in the reason for their irateness. Try to calm the buyer with a professional tone, don't ever show negative character. If the buyer is irate about your service, or work you provided, try to resolve the matter, to where both the client and the freelancer are happy with the end result. [quote]What do you do if a buyer is being impatient?[/quote] I think this depends on your service's time duration, and your responsiveness. If both are low the buyer may think you can just automatically deliver the order to them. Be reassuring to the buyer that you can get the order done, but it may not be as fast as they are hoping it was but within the average time it takes. A lot of the times, these buyers that need for work done or delivered [i]immediately [/i]after they ordered the service are on deadlines, so you need to make sure you're clear within your service descriptions about the required time it takes to get your service done. [quote]What do you do if the buyer wants to cancel after the order has already started?[/quote] I sell primarily programming services, PHP scripts to be exact. The service is set up to where it is an instant download service. If the buyer were to immediately request cancelation after buying my service, it would seem rather suspicious that this buyer wants a free service. Generally, I post in my service descriptions that there is no refunds, and if a buyer were to try and get a refund since my service states that there is no refunds, I don't believe the buyer is entitled to one because they agreed upon that when ordering. However, this question is very hard, because sometimes you just can cancel and other times you can't. It depends on what the service is, and if it is already started or not. If the service was started I'll reject the request and continue with my work, as I did for the clients whom ordered the same service.
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