aditya
Level 1
Write the reason you're deleting this FAQ
How is response time calculated?
Response time is calculated by the amount of time it takes you (as a seller) to respond to any comment or update to an order for the last 30 days. This calculationdoes notinclude your inbox, only the messages within orders.
This is what I found on "User Levels" page(https://www.seoclerks.com/userlevels/)
Now I want to know is comment response time on our services is counted while counting Overall response time?
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How is response time calculated?
Response time is calculated by the amount of time it takes you (as a seller) to respond to any comment or update to an order for the last 30 days. This calculationdoes notinclude your inbox, only the messages within orders.
This is what I found on "User Levels" page(https://www.seoclerks.com/userlevels/)
Now I want to know is comment response time on our services is counted while counting Overall response time?
Are you sure you want to delete this post?
Comment response time does not count, only thing counts is order response time.
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But still I do not found any way to control response time even i am online & respond quickly to all orders(All messages) as soon as possible but no lick to decrease it.
Any idea?
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Responsive Time For Orders Not For Inbox !
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Are you sure you want to delete this post?
How is response time calculated?
Response time is calculated by the amount of time it takes you (as a seller) to respond to any comment or update to an order for the last 30 days. This calculationdoes notinclude your inbox, only the messages within orders.
This is what I found on "User Levels" page(https://www.seoclerks.com/userlevels/)
Now I want to know is comment response time on our services is counted while counting Overall response time?
Comment response time does not count, only thing counts is order response time.
But still I do not found any way to control response time even I am online & responding quickly to all orders(All messages) as soon as possible but no luck to decrease it.
Any idea?
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Hello,
As @seoguru24x7 said, the only thing that counts is the time to respond within the order page.
Regarding this:
I don't know if this is the case or not, but don't let your buyers get the "last word" so to speak, within your order page. When you get a new order, respond to the order, wait for the buyers reponse in case you need it, and when you get that notification. Reply once again, so you'll leave the order page with the last reply. Until you deliver. That's one way to keep the response time low. Just note that, reponse time is calculated based on all your orders and all your services. So you'll need to keep track at each and everyone of them to keep your response time low. One single order you respond to a bit late can affect your response time heavily.
Best Regards,
hitmeasap
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I got it but can you confirm one more thing
Is it calculated till delivery OR till Leaving a Review on that order?
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Hello,
That's a question I can't really answer.. Actually, I'm not sure so you'd be better off getting the answer directly from support or perhaps from another moderator or staff member..
However, I do believe it's calculated until you deliver, as the response time is calculated based on the actual time it takes to reply to the order page itself, so whenever the service has been delivered, the count should stop.. But like I said, I'm not sure of this, so don't take this for granted.
Perhaps @farahkhan can confirm this?
Regards,
hitmeasap
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yaps, comments in the service also counted
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Hello,
That's a question I can't really answer.. Actually, I'm not sure so you'd be better off getting the answer directly from support or perhaps from another moderator or staff member..
However, I do believe it's calculated until you deliver, as the response time is calculated based on the actual time it takes to reply to the order page itself, so whenever the service has been delivered, the count should stop.. But like I said, I'm not sure of this, so don't take this for granted.
Perhaps @farahkhan can confirm this?
Regards,
hitmeasap
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Hello guys sorry for late response was busy in my wedding finally got back.
Yes I rechecked this it says response to comment as well
How is response time calculated?
Response time is calculated by the amount of time it takes you (as a seller) to respond to any comment or update to an order for the last 30 days. This calculation does not include your inbox, only the messages within orders.
Hope this helps and recently I respond to comment after 3 days let see how it goes
Regards
Farah khan
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Hey @farahkhan First of all Congratulation for your Wedding
We were stuck on that "Is responses after submitting report are included in response time?". I mean responses between submission of report & actual completion.
Are you sure you want to delete this post?
How is response time calculated?
Response time is calculated by the amount of time it takes you (as a seller) to respond to any comment or update to an order for the last 30 days. This calculation does not include your inbox, only the messages within orders.
Are you sure you want to delete this post?
This basically means that whenever a buyer place their order, you'll get a notification as a seller. THAT reply (the sales notification), is what you'll need to respond too.. And always do that as quickly as possible.. That's how you'll decrease or increase your response time.
If anyone comments on your service page, it has nothing to do with your response time. Just like the inbox messages which aren't calculated either.
So if a buyer purchase a service, the seller has to respond. If the buyer send another update within the order page you'll have to respond to that too, in case you want to decrease your response time.
( comment or update to an order = replies within the order page )
Regards,
hitmeasap
[quote]This basically means that whenever a buyer place their order, you'll get a notification as a seller. [B]THAT[/B] reply (the sales notification), is what you'll need to respond too.. And always do that as quickly as possible.. That's how you'll decrease or increase your response time.
If anyone comments on your [B]service page[/B], it has nothing to do with your response time. Just like the inbox messages which aren't calculated either.
So if a buyer purchase a service, the seller has to respond. If the buyer send another update within the [U][B]order page[/B][/U] you'll have to respond to that too, in case you want to decrease your response time.
( comment or update to an order = replies within the order page )
Regards,
hitmeasap[/quote]
Thank you so much for making me understand this matter so easily. :)
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Responds time is very critical thinks. I am stay online 16-18 hours per 24 hours and every day I am login here. First I see my responds time is 2 hour and after few weeks I see it was 18 hours after few day I sow it is 1day and sow it is show me 2 days. Actually which thinks control here? I replay inbox massage as soon as possible and communicate with buyer on his order link with in 4 hour but it is still 2 day. Yes it is true that some time my order is going to late devilry. I think late delivery is not fact for responds time.
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