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How many chances should you give a buyer?

  • Layla Level 1
    • 9

    Write the reason you're deleting this FAQ

    How many chances should you give a buyer?

    How many chances should you give a buyer, when trying to message them about a job and receiving no responses before you simply give up and ask to cancel the order?

    # Freelance
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    angie828

    angie828

    Three strikes and you are out unless it is a huge mess up.
    12 years ago

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    hitmeasap

    hitmeasap

    When a buyer purchase any of my services and I don't get accurate details to start with, I usually request a mutual cancellation as soon as I know I'll have a hard time deliver the order in time. (Since the delivery time started when the buyer gave me the details.)

    I tell the client about this immediately but I can't allow myself to wait for days. It's not worth it.

    Regards,
    hitmeasap
    12 years ago

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    NaturalWriter

    NaturalWriter

    I'm not sure about it, because if you refuse to provide them services, then they can simply go on a rant here on the forum to try to ruin your reputation as a seller, so it's damned if you and damned if you don't.
    12 years ago

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    Beverly

    Beverly

    There could be a reason the buyer has not responded to your messages, such as they are not able to be online to talk to you. However, if they have not provided details that you need, such as a website link to a site you are supposed to work on or other important details, then how are you supposed to complete the job? Make a good faith effort to message the buyer, even several times as Angie suggested and explain the situation, without pointing fingers of blame (as who can say what is really going on at the buyer's side of things).

    Explain to the person that you cannot complete the job without the requested information (assuming that's what you need).

    From my own experience, I have found that a buyer will usually respond to a message left on the actual order, rather than a private message. And, that's something you would want to try first.

    And, then suggest a mutual cancellation Most likely, the buyer will not contest the mutual cancellation as they didn't bother responding to any of your private messages before. So why now step forward to complain that you are not working?

    If possible, request your cancellation before your deadline.
    The order will cancel after two days.

    And, if the buyer tries to come back to complain that you would not complete the work for them or in some other way hurt your reputation, then simply take a screenshot of your order, including the messages where you made the effort to communicate with them. Post your screenshots in the thread. It will clearly show in your favor how you tried to talk to this buyer and they would not respond. Then the buyer will have no defense.

    From what I know, the buyer cannot leave a negative review for you, if the order is mutually canceled as they are receiving a refund. If they leave a negative comment on your service sales page, you can simply delete it.

    If you have further problems of harassment from any buyer, whether on SEOClerks market place or forum, please report it to the staff via the help desk. Be sure to include screenshots of all communications between yourself and your buyer to support your side of the story.
    12 years ago

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    chetaseo

    chetaseo

    to me, i will just request a mutual cancellation but what if the job is a big amount of cash involved,.honestly yo may not just want to cancel it just like that.
    11 years ago

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    angie828

    angie828

    I'm not sure about it, because if you refuse to provide them services, then they can simply go on a rant here on the forum to try to ruin your reputation as a seller, so it's damned if you and damned if you don't.

    True on this. Sometimes you just can not win no matter what you do!
    11 years ago

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    wonderclerks

    wonderclerks

    i suggest mutual cancellation.
    11 years ago

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    chetaseo

    chetaseo

    sure, mutual cancellation but what of if the order is a big money order. one will be tempted not to cancel it or what do you guys think?
    11 years ago

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