I've got a negative feedback which is pure crap!

hitmeasap Level X⁵

April 2, 2014, 10:16 am

Write the reason you're deleting this FAQ

I've got a negative feedback which is pure crap!

I received a negative feedback.. The reason was "very slow".

I understand that there's always a risk of getting negative feedbacks but the delivery time is set to 24 hours and I delivered the service in about 1 hour. (~70 minutes or so).

Upon delivery I always tell my clients this:

"Money-Back Guarantee!
Unsatisfied with my service?? Please contact me before leaving feedback.
You will NOT get a refund if you've already given me the feedback!"

Instead of asking for a refund he gave me a negative feedback... When I delivered 23 hours before deadline.. Reason: "Very slow" ... Seriously?!

Do you think I could get this feedback removed?

Comments

Please login or sign up to leave a comment

Join

mqss

Don't bother, the sooner you forget about it, the sooner you live on. Couple of negatives hurts no one. When offering $1 services, you have to deal with many people that don't know how things are done. Some expect you to optimize their site on a 6-month company level contract for couple of bucks.

If you think this negative will hurt your rep, give that buyer a negative feedback as well:

Finished his work in 1 hour
(screenshot of your delivery with time)
Stay away from this buyer

That's it

12 years ago

Are you sure you want to delete this post?

Asmodeus

I feel for you because I'd be mad as hell too, but the reality is that it's near impossible to maintain 100% positive feedback long term because there will ALWAYS be some moron out there who just doesn't "get it" and expects something unreasonable. You can't please all the people 100% of the time.

It's still worth a shot to contact support and provide them the time evidence to show that the buyer is wrong (and, no, the customer is NOT always right, as shown here). Dillon from support seems to be a reasonable guy.

And, yes, I agree with "mqss" above that you should leave negative in return because you honestly did have a negative experience with that buyer, and you can explain why.

12 years ago

Are you sure you want to delete this post?

hitmeasap

Don't bother, the sooner you forget about it, the sooner you live on. Couple of negatives hurts no one.

I wouldn't care too much if the feedback would have been legit. Negative feedbacks are something you'll have to get used to when you're doing business online.. I know all that. I wouldn't care if I delivered late for instance. The buyer would have an actual reason for leaving negative feedback in that case. I'd just be more careful and try to deliver things faster in the future but when someone leaves negative feedback with a crap reason like this, I care. I can't say my reputation is on the line here but I can't agree with the reason for the feedback. I know that some people are expecting outstanding results and all that, even for $1 services, but I over-delivered & delivered on time so I can't see any reasons for being punished with negative feedback.

I've given the buyer negative feedback too, but he's a buyer & I'm a seller so I'm obviously more punished..

Regards,
hitmeasap

12 years ago

Are you sure you want to delete this post?

NaturalWriter

Despite how negative I feel towards Support right now, I would still at least send them all of the information and attempt to get it removed. It's definitely worth a try. Things like this shouldn't happen, and it's unfortunate certain people have to be the way they are.

It's almost as though they think you're a magician; one whoosh of the wand and everything is set up and completed without batting an eye. I applaud you for being so swift, as a lot of sellers just sit on the orders that come in, not being in a great hurry.

It's worth a try!!!

12 years ago

Are you sure you want to delete this post?

karoshio

If feedback is left on your service and it's clearly 100% without doubt false you can always contact the helpdesk for it to be reviewed for removal. There's a lot of reasons why feedback won't be removed but there's also plenty of situations out there when the removal is perfectly just.

Of course it would be best and preferred to first contact the buyer about any issues and see if things can be worked out so they will be happy to edit it themselves.

Regards,
Karoshio

12 years ago

Are you sure you want to delete this post?

evie

have you contacted him and asked why they left you the negative feedback? Or if they would be willing to remove it since you delivered on time.

12 years ago

Are you sure you want to delete this post?

hitmeasap

If feedback is left on your service and it's clearly 100% without doubt false you can always contact the helpdesk for it to be reviewed for removal. There's a lot of reasons why feedback won't be removed but there's also plenty of situations out there when the removal is perfectly just.

Of course it would be best and preferred to first contact the buyer about any issues and see if things can be worked out so they will be happy to edit it themselves.

Regards,
Karoshio

Thank you for the answer. I've been in contact with the support and Eric agreed with me & removed it.

Once again, the support is amazing and I can't stop loving you guys. Thanks to everyone else for the replies!

Regards,
hitmeasap

12 years ago

Are you sure you want to delete this post?

SEOClerks

I've got a negative feedback which is pure crap!

I've got a negative feedback which is pure crap!

Comments

Please login or sign up to leave a comment

mqss

Asmodeus

hitmeasap

NaturalWriter

karoshio

evie

hitmeasap

Invalid SQL

Expensive SQL

Suspicious SQL

Match	Count	SQL	Script
SELECT * FROM `questions` as q JOIN categories_faq as c ON q.catid=c.CATID WHERE (q.status=1 OR (q.status=2 AND userid='') ) AND q.quesid='13270'	1	SELECT q.*, c.seo as CatSEO, c.name as CatName, c.parentid FROM `questions` as q JOIN categories_faq as c ON q.catid=c.CATID WHERE (q.status=1 OR (q.status=2 AND userid='') ) AND q.quesid='13270'	/opt/clerks-staging/docroot/viewfaq.php 496 () ()
SELECT * FROM seoclerks.members WHERE USERID='6160'	1	SELECT * FROM seoclerks.members WHERE USERID='6160'	/opt/clerks-staging/docroot/include/functions/includes/member.php 445 GetAllUserDetails() ()
SELECT * FROM seoclerks.members WHERE USERID=6160	1	SELECT googleplus_profile FROM seoclerks.members WHERE USERID=6160	/opt/clerks-staging/docroot/include/functions/main.php 16914 GetGooglePlusProfileFromId() ()
SELECT * FROM ratings_faq as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=13270 LIMIT 5	1	SELECT m.username FROM ratings_faq as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=13270 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM answers a, seoclerks.members b WHERE a.quesid='13270' AND a.userid=b.USERID and b.status='1' AND a.status=1 ORDER BY a.combined_votes DESC, a.date_answered asc	1	SELECT a.answer, a.USERID, a.upvotes, a.downvotes, a.ansid, a.parentid, a.combined_votes, a.date_answered, b.username, b.userlevel, b.profilepicture FROM answers a, seoclerks.members b WHERE a.quesid='13270' AND a.userid=b.USERID and b.status='1' AND a.status=1 ORDER BY a.combined_votes DESC, a.date_answered asc	/opt/clerks-staging/docroot/viewfaq.php 1245 () ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67155 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67155 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67156 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67156 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67157 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67157 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67158 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67158 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67159 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67159 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67160 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67160 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
SELECT * FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67161 LIMIT 5	1	SELECT m.username FROM ratings_faqanswers as r, seoclerks.members as m WHERE r.USERID=m.USERID AND r.upvote=1 AND r.PID=67161 LIMIT 5	/opt/clerks-staging/docroot/include/functions/main.php 17159 GetVoters() ()
UPDATE questions SET total_views = total_views + 1 WHERE quesid='13270'	1	UPDATE questions SET total_views = total_views + 1 WHERE quesid='13270'	/opt/clerks-staging/docroot/include/functions/main.php 1765 update_Faqviewcount() ()
SELECT * FROM questions WHERE quesid!='13270' AND status='1' AND (question like '%I\'ve negative feedback pure crap!%' OR question like '%I\'ve%' OR question like '%negative%' OR question like '%feedback%' OR question like '%pure%' OR question like '%crap!%') -- ORDER BY RAND() LIMIT 15	1	SELECT quesid, question, seo, userid FROM questions WHERE quesid!='13270' AND status='1' AND (question like '%I\'ve negative feedback pure crap!%' OR question like '%I\'ve%' OR question like '%negative%' OR question like '%feedback%' OR question like '%pure%' OR question like '%crap!%') -- ORDER BY RAND() LIMIT 15	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() ()
SELECT * FROM seoclerks.members WHERE USERID='7939' limit 1	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='7939' limit 1	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture()
SELECT * FROM seoclerks.members WHERE USERID='3346' limit 1	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='3346' limit 1	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture()
SELECT * FROM seoclerks.members WHERE USERID='9329' limit 1	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='9329' limit 1	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture()
SELECT * FROM seoclerks.members WHERE USERID='3764' limit 1	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='3764' limit 1	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture()
SELECT * FROM seoclerks.members WHERE USERID='10194' limit 1	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='10194' limit 1	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_member_profilepicture()
SELECT * FROM members_ledger WHERE script='/opt/clerks-staging/docroot/viewfaq.php' AND querystring LIKE '%id=13270%' AND added>=UNIX_TIMESTAMP(NOW())-1200 GROUP BY USERID	1	SELECT USERID, username FROM members_ledger WHERE script='/opt/clerks-staging/docroot/viewfaq.php' AND querystring LIKE '%id=13270%' AND added>=UNIX_TIMESTAMP(NOW())-1200 GROUP BY USERID	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() ()
SELECT * FROM categories	1	SELECT * FROM categories	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() parseRedundantQueriesCache()
select * from categories_software order by name asc	1	select * from categories_software order by name asc	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_GetSoftwareCategories()
select * from categories_wanttobuy order by name asc	1	select * from categories_wanttobuy order by name asc	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_wantcategories()
select * from categories_wanttotrade order by name asc	1	select * from categories_wanttotrade order by name asc	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_get_tradecategories()
SELECT * FROM seoclerks.members WHERE USERID='2077.png'	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='2077.png'	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage()
SELECT * FROM seoclerks.members WHERE USERID='167023.jpg'	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='167023.jpg'	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage()
SELECT * FROM seoclerks.members WHERE USERID='6160.png'	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='6160.png'	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage()
SELECT * FROM seoclerks.members WHERE USERID='168430.png'	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='168430.png'	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage()
SELECT * FROM seoclerks.members WHERE USERID='1593.png'	1	SELECT profilepicture FROM seoclerks.members WHERE USERID='1593.png'	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() getUserProfileImage()
select * from categories_faq order by name asc	1	select * from categories_faq order by name asc	/opt/clerks-staging/docroot/libraries/adodb5/adodb.inc.php 1899 CacheExecute() insert_GetFaqCategories()