Amberhaxen
Level 1
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so...
for the past 9 months or so i was level 3. did everything required to get there and more, had over 200 gigs completed with perfect feedback. answered questions, asked questions, etc. even had a few recommendations.
Now today they rolled out the new user level requirements and all of a sudden i dropped 3 LEVELS instantly because of a random response time requirement that apparently almost a years worth of work doesnt negate. I go on vacation for a few days and all of a sudden i lose my levels? why would i bother trying to get them back if i can lose them at any time with out warning or reason?
All the answers i got were to read the new requirements at the bottom of the page. yes i know...i did that a year ago and again today to find out its a response time that completely screwed up my servies.
wait...i didnt mention all my services are subscriptions and have been for months and months and months while i was level 3 with perfect feedback? yeah...well they arent now because im back down to level 1 again!
THANK YOU!
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Im not taking it personally. whats happening here is im not getting any help. Please...tell me you would be totally stoked if you were in my situation. The staff has all but ignored me...
Its extremely obvious im not supposed to be in this position but im getting absolutely no help.
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In all actuality, all you would have to do is log in twice a day and see if you have any messages. Like mqss said, it can be fixed in 14-30 days. It's pretty easy to fix an average. For the next week try to check your messages frequently. If you get a couple of messages answered or orders responded to within, let's say an hour, then that could drop your response time avg. dramatically. The rest of your stats are good and all of the other requirements are met so it will snap you right back to level 3. I'm studying ways to become more successful with affiliates so I can level up to 4 & 5 and one day X. Good luck, take a breath, and everything will be alright. Cheers. :D
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I understand how it works. My gigs work flawlessly. my customers never have to talk to me. they get subscriptions on purpose so we dont have to constantly go back and forth on seoclerks. instead we set it up and forget it while just renewing every month. thats how ALL of my gigs work...well...WORKED. There is absolutely no need for my customers to talk to me unless there is a problem. i dont get daily msg's.I MIGHT get 3 a month if something is wrong. but right now everything works fine. The only thing i can think is temp screwing up my orders to get them to talk to me. Obviously thats not going to work.
Its not so cut and dry for everyone here. The admins barely know their own policies from interacting with them. They didnt even realize lev. 1's cant make subscriptions which is the HUGE problem of course. For some reason nobody can see my problem. ive given up. what am i supposed to do? i didnt do SHIT to get in this position im just stuck here because the admins dont give a shit. great....THANKS GUYS! Ill be sure to work extra hard in the future because its obvious these user levels are totally legit. Why cant they see i also brought money in for them? i feel completely shit on...
By the way this all happened because i didnt answer "ok" to a msg in time as i was out of town. yeah seems perfectly fair my entire seoclerks account gets trashed for that.
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Cheer up, it will be OK. And to be "real" with you, you make money by working on seoclerks. It's 2014 and technology has advanced in a way that whenever I get a message or alert on seoclerks it sends me an email and I see it immediately on my cellular device, which is with me even when I am on vacation. So when it comes down to it, you really don't have a good reason for not responding to clients in a timely manner. And if the admins at seoclerks didn't care they wouldn't have demoted you. I buy services as well and if I ask a seller a question I expect to be answered within 24 hrs, and if I am not answered I send a PM. If that is not answered I would probably contact support. What if something goes wrong or I just simply have a question. Response time is important no matter what business you are in. I'm sorry, but I wouldn't purchase you're service if you didn't respond to my inquiry promptly. And seoclerks, knowing that most people have that same mentality, had to make a decision that fixed this problem. You hurt seoclerks profits by not responding in a reasonable amount of time. What if it had been a first time customer on seoclerks and their first impression was dealing with a seller whose response time is terrible. Well you just created a bad first impression not only for you but for seoclerks as well. You can even go online and read negative reviews of buyers who probably came to seoclerks the first time and didn't get the service they expected. You not responding promptly is "below the bar" of what customers expect. Either way cussing and ranting about it is only going to make it worse. Namaste
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Just an update...
Ive had about 7-8 orders go through, answered them all within a few hours. Had several msg's go through. once again i answered them all within hours.
Absolutely no change in my response time. Nothing i do does anything.
Tried contacting people on facebook like i was told to do in this thread. No answers.
This sucks.
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Amberhaxen
Im just at a loss. I wish i could write something to the mods/admins to let them see my side but this is all i got. emails is obviously not where they want to hear from me.
Look i apologize to the admins for sounding like a crazy person just TRY to see my side of this for 2 seconds. I got screwed today and i dont really think i deserve it. Thats all. sorry to bum you all out. ill just figure something out i guess...
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